ILMAZA Terms & Conditions

Welcome to ILMAZA ("ILMAZA" "we" "us" or "our").

These Terms & Conditions control your access to and use of the ILMAZA website, store social media sales channels, and related services (collectively the "Services").

By accessing our website, creating an account, or placing an order with ILMAZA, you agree to these Terms & Conditions.

Read them carefully before making a purchase.

1. BUSINESS INFORMATION

ILMAZA is a fashion and modest-wear business that focuses on hijabs and related products.
Business/Legal Name: ILMAZAOFFICAL
Brand Name: ILMAZA
Email: ILMAZAOFFICAL@GMAIL.COM
Website: https://www.ilmaza.com
Where needed, we will show registration, tax, or business information on the website.

2. ELIGIBILITY

By placing an order with ILMAZA, you confirm that:
The details you provide are correct and complete.
You are legally able to make a purchase contract.
You are allowed to use the payment method you submitted for the order.
You have given a delivery address.
Customers who are not old enough to make a contract should make purchases with a parent or legal guardian present.

3. PRODUCTS

We try hard to ensure that product photos, descriptions, colors, sizes, materials, and other details on our website are accurate.
However, real product colors may be a little different because of photography, lighting, and differences between phone, tablet, and computer screens.
Small changes in color, texture, pattern position, or appearance may not always be considered a product problem.
All products are available as long as they are in stock.

4. PRICES

Product prices will be shown on the website before you check out.
The amount you pay might include:
Product price;
Delivery or shipping costs;
Applicable taxes; and
Any other costs clearly shown before payment.
ILMAZA can change product prices anytime. However, a price change usually does not affect an order that has already been accepted.
If there is a mistake in pricing or listing, we can contact the customer and cancel or fix the affected order if it is allowed by law.

5. ORDERS

When you submit an order, you are offering to buy the selected products.
Getting an order confirmation does not always mean the order has been accepted.
An order can be rejected or canceled when it is needed, including when:
A product is not available;
Payment cannot be approved;
Incorrect customer or delivery details are given;
A big mistake in price or product description happens.
The transaction cannot legally be completed.
If we cannot fulfill an order and we have already taken the payment, the money will be returned according to our refund process.

6. PAYMENT

The payment methods available will be shown during checkout.
Depending on the payment services available through the ILMAZA website, customers may be able to pay using supported debit cards, credit cards, bank or payment services, or other approved methods.
All electronic payments might be subject to approval, verification, fraud prevention steps, and the rules of the payment provider.
You confirm that you are allowed to use the payment method you provided with your order.
ILMAZA does not promise that any payment transaction will be approved by a bank, card company, or payment provider.

7. Delivery

The places we deliver to and shipping costs and estimated delivery times will be shown on the website. Told before the order is complete.
Customers are responsible for giving a correct:
Recipient name;
Mobile number;
Delivery address; and
Any other information needed for delivery.
Delivery times are estimates unless it is stated otherwise.
Delays may happen because of courier work, customs, public holidays, weather, wrong addresses, or things outside ILMAZAs' control.
For orders there might be customs duties, import taxes, or other charges depending on the country's rules. Unless it is mentioned at checkout, these charges are the customer's responsibility.

8. CANCELLATIONS

If you want to cancel an order, contact ILMAZA as soon as possible.
If an order has not been processed or sent, we will see if cancellation is possible.
Once an order is sent, the return and exchange policy will apply.

9. Exchanges

We want customers to be happy with their ILMAZA purchase.
If a return exchange or refund is allowed, it will follow our return and exchange policy along with any consumer rights that apply to the transaction.
Returned products may need to be:
Not used;
Not washed;
Not worn;
Not damaged;
In the condition; and
Returned with original packaging and tags if needed.
Products that have been used, washed, damaged after delivery, or changed by the customer may not be. Exchanged unless the law says otherwise.
For hygiene products or other restricted items, there may be return rules where allowed by law.

10. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you get the wrong, damaged, or faulty product, contact ILMAZA customer service as soon as possible.
You need to provide:
Your order number;
A description of the problem; and
Clear pictures or other proof if needed.
We will look at the problem. Give a proper solution according to our rules and consumer laws.

11. REFUNDS

Approved refunds will usually be given back using the payment method unless another method is agreed on or required.
The time to process the refund can change depending on the customer's bank, card company, or payment provider.
Shipping costs might not be refunded unless the law says so or the return is because of an ILMAZA mistake.

12. PROMOTIONS & DISCOUNT CODES

Promotional codes, coupons, and special offers may have their rules.
Unless stated otherwise:
Promotional codes cannot be changed for cash;
One code can be used per order;
Promotions might have an end date;
Some products might not be included; and
Promotions might not apply to orders that are already done.
ILMAZA can. Remove promotions as allowed by law.

13. CUSTOMER ACCOUNTS

If customer accounts are available, you must keep your login details safe.
You are responsible for what happens with your account unless it's because of something ILMAZA is legally responsible for.
Contact us quickly if you think your account has been used without permission.

14. PRIVACY & PERSONAL INFORMATION

ILMAZA might. Use personal information to:
Process orders;
Collect money;
Arrange deliveries;
Give customer help;
Stop fraud;
Run and improve the website; and
Follow the law.
How we handle information is explained more in our Privacy Policy.

15. INTELLECTUAL PROPERTY

Unless it is said otherwise, ILMAZA's name, logo, website design photos, graphics, product descriptions, and other original content are owned by or licensed to ILMAZA.
This content cannot be copied, shared, or used for business or used to say there is a connection with ILMAZA without permission.
Third-party names and materials belong to their owners.

16. ACCEPTABLE USE

You must not use the ILMAZA website:
For fake reasons;
To try to get into systems without permission;
To put in viruses or bad software;
To stop the website from working properly;
To pretend to be someone else; or
To give false information when placing an order.

17. THIRD-PARTY SERVICES

Our website may. Link to third-party services, including payment providers, delivery companies, social media sites, and other services.
These third parties have their rules and privacy policies.
ILMAZA is not responsible for websites or services except when the law says we must be.

18. WEBSITE AVAILABILITY

We aim to keep the website working, but we cannot promise it will never have problems.
The website might not be available sometimes because of maintenance, technical issues, updates, or things we cannot control.

19. LIMITATION OF LIABILITY

Nothing in these Terms & Conditions is meant to stop or limit any responsibility or customer rights that cannot be stopped or limited by law.
If the law allows, ILMAZA will not be responsible for unexpected losses that were not likely to happen because of the customer's purchase or using the website.

20. FORCE MAJEURE

ILMAZA will not be responsible for delays. Failing to do what is required if the reason is outside our control. This can include disasters, bad weather, war, trouble in the country, government rules, import or export rules, transport problems, strikes, power outages, or big problems with third-party services.

21. CHANGES TO THESE TERMS

ILMAZA might change these Terms & Conditions from time to time.
The recent version will be on our website with an updated date.
Changes usually do not change the rules for orders that were already accepted unless the law says they must.
Nothing in this section stops any customer rights that must be given.

22. CONTACT US

If you have questions about orders, products, delivery, returns, or these Terms & Conditions, please get in touch with:
ILMAZA Customer Support
Email: ILMAZAOFFICAL@GMAIL.COM
WhatsApp/Phone: 8286937525/+974-39925352
Website: https://www.ilmaza.com